Right now, Bo DiMuccio and I are working on a Services Insight for the TSIA community titled “Seven Sourcing Survival Strategies.” The paper overviews tactics embedded PS organizations should be pursuing to stay competitive in the technology services marketplace. One of the tactics we discuss is leveraging centralized solution centers. In this blog entry, I will share some of the content from the pending paper. However, before I delve into the topic, I want to make TSIA members aware that we are currently conducting a member survey that captures both practice and results data related to optimizing solution center resources. To participate in this study and receive the readout, please visit:
http://www.tpsaonline.com/member_surveys.asp#pssolcenpractices
Service Visions 