Several years ago, TSIA conducted a survey on how the reporting lines for service organizations were stuctured within product companies. Below is one of the graphs from Service Insight I wrote after we analyzed the data.
To download the full report I wrote, TSIA-DV-07-007 Org Design.
This week, we launched a refresh of that survey. If you are curious how service lines are typically structured in a technology company, take a few minutes and complete the survey. I wil lbe analyzing the data early next month.