Travel Time: To Charge or Not to Charge

Every few months, over the past few years, TPSA receives a member inquiry regarding travel time:

Do technology professional services organizations typically bill customers for the travel time incurred by delivery consultants related to the customer’s project?

There are three potential answers to this question:

1. The PS organization charges the customer for all travel time related to the project, regardless of when it occurs.

2. The PS organization only charges the customer for travel time that occurs during normal business hours.

3. The PS organization does not charge the customer for any travel time related to the project. 

 To date, we have seen no clear majority answer to this question in the industry. Yet, folks keep wondering what is the most common approach used by PS organizations. Well, this looks like a great opportunity to leverage the polling capability available on this blogging platform. Take a minute, and let me know what approach your PS organization has adopted:

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2 Responses to “Travel Time: To Charge or Not to Charge”

  1. VSOE and Included Travel Expenses « Service Visions Says:

    […] Right now, only 50% of the folks responding say they bill customers for any travel time. If you want to add your vote to the poll, visit my previous entry: Travel Time: To Charge or Not to Charge. […]

  2. The Downward Drag of Travel Expenses « Service Visions Says:

    […] Billing for Travel Time […]

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