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	<title>Service Visions</title>
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	<link>http://thomaslah.wordpress.com</link>
	<description>Framing Technology Professional Services</description>
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		<title>Service Visions</title>
		<link>http://thomaslah.wordpress.com</link>
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			<item>
		<title>Product-Centric Cloud Computing: A Race to the Bottom</title>
		<link>http://thomaslah.wordpress.com/2009/11/05/product-centric-cloud-computing-a-race-to-the-bottom/</link>
		<comments>http://thomaslah.wordpress.com/2009/11/05/product-centric-cloud-computing-a-race-to-the-bottom/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 20:44:30 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Economic Impact of Services]]></category>
		<category><![CDATA[Service Business Models]]></category>
		<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[HP]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[liquid computing]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=586</guid>
		<description><![CDATA[Earlier this week I pronounced death of the 99.9999 value proposition with the advent of cloud computing. This week alone, there has been a flood of announcements and activities by EMC, Cisco, HP, Intel and others as they craft new alliances and offerings to position themselves as technology players in the cloud. Just look at some of the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=586&subd=thomaslah&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2009/11/05/product-centric-cloud-computing-a-race-to-the-bottom/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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		<item>
		<title>Death of the 99.9999 Value Prop</title>
		<link>http://thomaslah.wordpress.com/2009/11/02/death-of-the-99-9999-value-prop/</link>
		<comments>http://thomaslah.wordpress.com/2009/11/02/death-of-the-99-9999-value-prop/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 19:54:11 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Economic Impact of Services]]></category>
		<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[jason carolan]]></category>
		<category><![CDATA[Sun Microsystems]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=579</guid>
		<description><![CDATA[At the recent Technology Services World Conference, I attended a breakout session hosted by Jason Carolan.  He is a Distinguished Engineer at Sun Microsystems and an expert in cloud computing. Afterwards, we briefly spoke about the significant impact cloud computing will have on the services portfolio of product companies. In Bridging the Services Chasm  , [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=579&subd=thomaslah&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2009/11/02/death-of-the-99-9999-value-prop/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a3202897f76f7ade7560feb8621abaff?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">thomaslah</media:title>
		</media:content>

		<media:content url="http://thomaslah.files.wordpress.com/2009/11/hdw-cloud-mix.jpg" medium="image">
			<media:title type="html">hdw-cloud-mix</media:title>
		</media:content>

		<media:content url="http://thomaslah.files.wordpress.com/2009/11/hdw-service-mix-table.jpg" medium="image">
			<media:title type="html">Impact of Cloud Computing on Services Mix</media:title>
		</media:content>

		<media:content url="http://thomaslah.files.wordpress.com/2009/11/hdw-mix-graph.jpg" medium="image">
			<media:title type="html">hdw-mix-graph</media:title>
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		<item>
		<title>The TSIA Service 50</title>
		<link>http://thomaslah.wordpress.com/2009/10/26/the-tsia-service-50/</link>
		<comments>http://thomaslah.wordpress.com/2009/10/26/the-tsia-service-50/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 22:07:13 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[Services Management]]></category>
		<category><![CDATA[Services Operations]]></category>
		<category><![CDATA[accenture]]></category>
		<category><![CDATA[EMC]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[The Service 50]]></category>
		<category><![CDATA[Wipro]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=576</guid>
		<description><![CDATA[This Thursday, I will be hosting our quarterly Service 50 webcast. It is open to the public.  Follow this link to register:
http://webcasts.tpsaonline.com/event/v12hg2c78k
For those readers that have not attended in the past, I host a webcast every quarter that reviews the financial performance of fifty of the largest providers of technology services. The analysis is designed to answer [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=576&subd=thomaslah&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2009/10/26/the-tsia-service-50/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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		<item>
		<title>My New Mission</title>
		<link>http://thomaslah.wordpress.com/2009/10/20/my-new-mission/</link>
		<comments>http://thomaslah.wordpress.com/2009/10/20/my-new-mission/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 13:55:01 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Economic Impact of Services]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[TSIA]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=570</guid>
		<description><![CDATA[Yesterday, I resigned as the Executive Director of The Technology Professional Services Association. After four years, it was time for a change. And I have found my next calling.

As of today, I am now serving as the Executive Director of the Technology Services Industry Association (www.tsia.com). In some ways, this is not a dramatic announcement. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=570&subd=thomaslah&ref=&feed=1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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			<media:title type="html">tech-markets</media:title>
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		<item>
		<title>Why Solution Centers?</title>
		<link>http://thomaslah.wordpress.com/2009/10/14/why-solution-centers/</link>
		<comments>http://thomaslah.wordpress.com/2009/10/14/why-solution-centers/#comments</comments>
		<pubDate>Wed, 14 Oct 2009 10:35:14 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Services Delivery]]></category>
		<category><![CDATA[Services Operations]]></category>
		<category><![CDATA[resourcing mix]]></category>
		<category><![CDATA[solution centers]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=563</guid>
		<description><![CDATA[Earlier this year, I wrote about the bifurcation of sourcing strategies  within embedded PS organizations. In this post, I discussed the fact that results from a new TPSA survey showed an emerging class of product companies that are deploying a much more leveraged model for sourcing services engagements. A model where centralized solution centers, local [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=563&subd=thomaslah&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2009/10/14/why-solution-centers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a3202897f76f7ade7560feb8621abaff?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">thomaslah</media:title>
		</media:content>

		<media:content url="http://thomaslah.files.wordpress.com/2009/10/resourcing-mix.jpg" medium="image">
			<media:title type="html">resourcing-mix</media:title>
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		<media:content url="http://thomaslah.files.wordpress.com/2009/10/resourcing-mix-q.jpg" medium="image">
			<media:title type="html">resourcing-mix-q</media:title>
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		<item>
		<title>Brocade: Product Provider Perils</title>
		<link>http://thomaslah.wordpress.com/2009/10/05/brocade-product-provider-perils/</link>
		<comments>http://thomaslah.wordpress.com/2009/10/05/brocade-product-provider-perils/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 20:06:58 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[brocade]]></category>
		<category><![CDATA[Product Provider]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=558</guid>
		<description><![CDATA[Today, the Wall Street Journal announced storage and networking company Brocade Communications has quietly put itself up for sale 
A quick analysis of Brocade’s financial results verify three key trends impacting hard core product providers such as Brocade. The image below compares Brocade’s most recent quarterly results to the same period one year ago:
 The three [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=558&subd=thomaslah&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2009/10/05/brocade-product-provider-perils/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a3202897f76f7ade7560feb8621abaff?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">thomaslah</media:title>
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			<media:title type="html">brocade</media:title>
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		<item>
		<title>Xerox and ACS: I Feel Sick</title>
		<link>http://thomaslah.wordpress.com/2009/09/29/xerox-and-acs-i-feel-sick/</link>
		<comments>http://thomaslah.wordpress.com/2009/09/29/xerox-and-acs-i-feel-sick/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 18:33:47 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Economic Impact of Services]]></category>
		<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[ACS]]></category>
		<category><![CDATA[Xerox]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=555</guid>
		<description><![CDATA[I’ve been reading the business press regarding the recent acquisition of services company ACS by Xerox. I must say, the more I read, the more uneasy I become. It’s the type of feeling you have when you can see the train wreck coming, yet you can’t do anything about it.
  Now, I am not predicting the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=555&subd=thomaslah&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2009/09/29/xerox-and-acs-i-feel-sick/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a3202897f76f7ade7560feb8621abaff?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">thomaslah</media:title>
		</media:content>
	</item>
		<item>
		<title>Third Book: Bridging the Services Chasm</title>
		<link>http://thomaslah.wordpress.com/2009/09/26/third-book-bridging-the-services-chasm/</link>
		<comments>http://thomaslah.wordpress.com/2009/09/26/third-book-bridging-the-services-chasm/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 20:01:53 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Economic Impact of Services]]></category>
		<category><![CDATA[Service Business Models]]></category>
		<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[Services Management]]></category>
		<category><![CDATA[Bridging the Services Chasm]]></category>
		<category><![CDATA[geoffrey moore]]></category>
		<category><![CDATA[The Services Chasm]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=550</guid>
		<description><![CDATA[My third book is hot off the press. Bridging the Services Chasm: Aligning Services Strategy to Maximize Product Success
It is not yet available on amazon, etc. but you can order it directly from the printer:
http://www.bookmasters.com/marktplc/10355.htm
You can dowload the first chapter here:  Ch1: Pattern of Failure
Thanks so much to all the folks that were involved in [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=550&subd=thomaslah&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2009/09/26/third-book-bridging-the-services-chasm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a3202897f76f7ade7560feb8621abaff?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">thomaslah</media:title>
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	</item>
		<item>
		<title>Industry Alert: Dell, Perot and a Real Trend</title>
		<link>http://thomaslah.wordpress.com/2009/09/21/industry-alert-dell-perot-and-a-real-trend/</link>
		<comments>http://thomaslah.wordpress.com/2009/09/21/industry-alert-dell-perot-and-a-real-trend/#comments</comments>
		<pubDate>Mon, 21 Sep 2009 14:37:43 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Economic Impact of Services]]></category>
		<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[accenture]]></category>
		<category><![CDATA[cisco]]></category>
		<category><![CDATA[Dell]]></category>
		<category><![CDATA[eds]]></category>
		<category><![CDATA[EMC]]></category>
		<category><![CDATA[HP]]></category>
		<category><![CDATA[perot]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=541</guid>
		<description><![CDATA[Back in July of this year, I wrote an entry titled “Dell Hits the Services Chasm.”  
The article calls out the fact that Dell was thrashing in a place called “The Services Chasm” where product and service strategy are not effectively aligned to meet market requirements. Today, Dell announced a very bold move to break [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=541&subd=thomaslah&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2009/09/21/industry-alert-dell-perot-and-a-real-trend/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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	</item>
		<item>
		<title>Overlay or No Overlay?</title>
		<link>http://thomaslah.wordpress.com/2009/09/11/overlay-or-no-overlay/</link>
		<comments>http://thomaslah.wordpress.com/2009/09/11/overlay-or-no-overlay/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 12:07:31 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Services Sales]]></category>
		<category><![CDATA[overlay sales force]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=538</guid>
		<description><![CDATA[Next week, I head out to New York City to spend a day in a roundtable with Professional Services executives. The topic: Services Sales. How can product companies maximize the selling motion for professional services? There are four levers PS execs can pull to improve the ability of a product company to sell services:

Change the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&blog=4414732&post=538&subd=thomaslah&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2009/09/11/overlay-or-no-overlay/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
		</media:content>

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			<media:title type="html">Do you have an overlay services sales force?</media:title>
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