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	<title>Service Visions</title>
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	<description>Framing Technology Professional Services</description>
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		<title>S50 Webcast</title>
		<link>http://thomaslah.wordpress.com/2012/01/24/s50-webcast-2/</link>
		<comments>http://thomaslah.wordpress.com/2012/01/24/s50-webcast-2/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 15:21:55 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[Consumption Economics]]></category>
		<category><![CDATA[Economic Impact of Services]]></category>
		<category><![CDATA[Industry Trends]]></category>
		<category><![CDATA[Service Business Models]]></category>
		<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[Services Management]]></category>
		<category><![CDATA[TSIA Service 50]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1236</guid>
		<description><![CDATA[This Thursday I deliver the quarterly snapshot on the TSIA Service 50. How are revenues, margins, and profits trending for the technology companies? Join me to find out. Interesting trend in this snapshot: Product margins improved for IBM and Dell. I will drill into this and other ciritcal datapoints as we explore the performance of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1236&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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		<item>
		<title>Lessons from Comdex 2012</title>
		<link>http://thomaslah.wordpress.com/2012/01/17/lessons-from-comdex-2012/</link>
		<comments>http://thomaslah.wordpress.com/2012/01/17/lessons-from-comdex-2012/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 16:39:02 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Industry Trends]]></category>
		<category><![CDATA[Comdex]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1231</guid>
		<description><![CDATA[My last blog entry was rather pessimistic. I promise I will lighten it up before the end of the first quarter. But not yet. Comdex 2000: LAS VEGAS, Nov. 13, 2000 The path forward for computing will involve software applications interacting with each other to gather rich information from many different sources and present a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1231&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2012/01/17/lessons-from-comdex-2012/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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		<item>
		<title>I Hope I am Wrong</title>
		<link>http://thomaslah.wordpress.com/2012/01/03/i-hope-i-am-wrong/</link>
		<comments>http://thomaslah.wordpress.com/2012/01/03/i-hope-i-am-wrong/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 19:05:39 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[Consumption Economics]]></category>
		<category><![CDATA[Industry Trends]]></category>
		<category><![CDATA[Services Management]]></category>
		<category><![CDATA[cisco]]></category>
		<category><![CDATA[oracle]]></category>
		<category><![CDATA[salesforce]]></category>
		<category><![CDATA[Taleo]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1225</guid>
		<description><![CDATA[First entry of the New Year. Typically, these things are bouncy and optimistic. This time of year, everyone has that “clean desk” mentality. Anything is possible. Unfortunately, I am just not feeling it as the technology sector enters into 2012 In fact, I have a foreboding feeling inside. The Potential of 2011 Way back in [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1225&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2012/01/03/i-hope-i-am-wrong/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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			<media:title type="html">Q3-2011</media:title>
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		<item>
		<title>Technology Service Trends: 2012</title>
		<link>http://thomaslah.wordpress.com/2011/12/14/technology-service-trends-2012/</link>
		<comments>http://thomaslah.wordpress.com/2011/12/14/technology-service-trends-2012/#comments</comments>
		<pubDate>Wed, 14 Dec 2011 12:20:04 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[Consumption Economics]]></category>
		<category><![CDATA[Industry Trends]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1221</guid>
		<description><![CDATA[It is that time of year again, when the TSIA research team huddles, discusses, debates, and then documents our research agenda for the upcoming year.  This past year, TSIA published the book Consumption Economics: The New Rules of Tech. This book was written to clearly document how traditional technology markets are changing. The book identifies [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1221&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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		<title>The Services Manager Major</title>
		<link>http://thomaslah.wordpress.com/2011/12/06/the-services-manager-major/</link>
		<comments>http://thomaslah.wordpress.com/2011/12/06/the-services-manager-major/#comments</comments>
		<pubDate>Wed, 07 Dec 2011 01:15:42 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Hiring and Developing]]></category>
		<category><![CDATA[Services Management]]></category>
		<category><![CDATA[MBS courses on Services Management]]></category>
		<category><![CDATA[Ohio State Fisher College of Business]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1214</guid>
		<description><![CDATA[Once a year, I have the privilege to teach an MBA class titled “Building Service Organizations.” My goal is to introduce budding managers to the nuances of building and optimizing human capital intensive service organizations. In the first day of class, I flash this diagram:The point is simple: we are living in a services economy. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1214&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2011/12/06/the-services-manager-major/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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		<media:content url="http://thomaslah.files.wordpress.com/2011/12/services-economy.jpg" medium="image">
			<media:title type="html">services-economy</media:title>
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		<item>
		<title>The Service Revenue Generation Dashboard</title>
		<link>http://thomaslah.wordpress.com/2011/11/29/the-service-revenue-generation-dashboard/</link>
		<comments>http://thomaslah.wordpress.com/2011/11/29/the-service-revenue-generation-dashboard/#comments</comments>
		<pubDate>Tue, 29 Nov 2011 15:12:20 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Economic Impact of Services]]></category>
		<category><![CDATA[Industry Trends]]></category>
		<category><![CDATA[Services Sales]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[julia stegman]]></category>
		<category><![CDATA[service revenue generation]]></category>
		<category><![CDATA[SRG]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1198</guid>
		<description><![CDATA[In previous blog posts, articles, and books, I have written extensively on the product to service mix of technology companies: How Much Revenue from Services? The bottom line: service revenues are critical to the economic health of product companies. The Growing Annuity Revenue Stream It is important to understand that the majority of the service [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1198&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2011/11/29/the-service-revenue-generation-dashboard/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a3202897f76f7ade7560feb8621abaff?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">thomaslah</media:title>
		</media:content>

		<media:content url="http://thomaslah.files.wordpress.com/2011/11/srg-11.jpg" medium="image">
			<media:title type="html">SRG-1</media:title>
		</media:content>

		<media:content url="http://thomaslah.files.wordpress.com/2011/11/srg-dashboard1.jpg" medium="image">
			<media:title type="html">SRG dashboard</media:title>
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		<item>
		<title>The Commoditization of Complexity</title>
		<link>http://thomaslah.wordpress.com/2011/11/16/the-commoditization-of-complexity/</link>
		<comments>http://thomaslah.wordpress.com/2011/11/16/the-commoditization-of-complexity/#comments</comments>
		<pubDate>Thu, 17 Nov 2011 00:46:46 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Consumption Economics]]></category>
		<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[commoditization of complexity]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1191</guid>
		<description><![CDATA[I just returned from a business trip to Europe. As I reviewed the global service business of this TSIA member I was visiting, I came to the realization of a brutal reality facing so many of our TSIA members: The Commoditization of Complexity What do I mean? Let me explain Definition of a Commodity A commodity [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1191&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2011/11/16/the-commoditization-of-complexity/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a3202897f76f7ade7560feb8621abaff?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">thomaslah</media:title>
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			<media:title type="html">Three Economic Engines</media:title>
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		<item>
		<title>S50 Webcast</title>
		<link>http://thomaslah.wordpress.com/2011/11/01/s50-webcast/</link>
		<comments>http://thomaslah.wordpress.com/2011/11/01/s50-webcast/#comments</comments>
		<pubDate>Tue, 01 Nov 2011 12:40:27 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[cloud computing]]></category>
		<category><![CDATA[Consumption Economics]]></category>
		<category><![CDATA[Industry Trends]]></category>
		<category><![CDATA[TSIA Service 50]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1185</guid>
		<description><![CDATA[This Thursday I deliver the quarterly snapshot on the TSIA Service 50. How are revenues, margins, and profits trending for the technology companies? Join me to find out. In addition, I will be applying insights from this public data to the new frameworks we have published in Consumption Economics. How fast is the tech industry [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1185&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2011/11/01/s50-webcast/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/a3202897f76f7ade7560feb8621abaff?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">thomaslah</media:title>
		</media:content>

		<media:content url="http://thomaslah.files.wordpress.com/2011/11/masters-of-consumption.jpg" medium="image">
			<media:title type="html">Masters of Consumption</media:title>
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		<item>
		<title>Last But Not Least</title>
		<link>http://thomaslah.wordpress.com/2011/10/26/last-but-not-least/</link>
		<comments>http://thomaslah.wordpress.com/2011/10/26/last-but-not-least/#comments</comments>
		<pubDate>Wed, 26 Oct 2011 13:51:12 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[ODP]]></category>
		<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[Services Operations]]></category>
		<category><![CDATA[EMC]]></category>
		<category><![CDATA[Ericsson]]></category>
		<category><![CDATA[HP Software]]></category>
		<category><![CDATA[Schlumberger]]></category>
		<category><![CDATA[Taleo]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1169</guid>
		<description><![CDATA[The last day of TSW! And still, we are cramming in great presentations. Yesterday we saw a killer presentation by Guy Gauvin of Taleo. Guy showed how Taleo is already living and succeeding by the new rules of tech. Today, Maria Martinez, the executive in charge of the &#8220;Customer&#8217;s for Life&#8221; organization within salesforce.com will be sharing [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1169&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2011/10/26/last-but-not-least/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
		</media:content>

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			<media:title type="html">PS-ODP</media:title>
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		<item>
		<title>Service Country Profiles: China</title>
		<link>http://thomaslah.wordpress.com/2011/10/25/service-country-profiles-china/</link>
		<comments>http://thomaslah.wordpress.com/2011/10/25/service-country-profiles-china/#comments</comments>
		<pubDate>Tue, 25 Oct 2011 13:24:28 +0000</pubDate>
		<dc:creator>Thomas Lah</dc:creator>
				<category><![CDATA[Consumption Economics]]></category>
		<category><![CDATA[Service Strategy]]></category>
		<category><![CDATA[Services Operations]]></category>
		<category><![CDATA[Technology Services World]]></category>
		<category><![CDATA[China]]></category>
		<category><![CDATA[Service Country Profile]]></category>

		<guid isPermaLink="false">http://thomaslah.wordpress.com/?p=1165</guid>
		<description><![CDATA[Yesterday, I spoke of the need for service organizations to drive tactics that will allow their companies to sustain current margin profiles.  You can see the presentation by visiting: http://www.technologyservicesworld.com/consumption-economics.html Today, I deliver a breakout session on a tactic that has helped high tech companies extend their current business models: serving emerging markets. Since Las Vegas last [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=thomaslah.wordpress.com&amp;blog=4414732&amp;post=1165&amp;subd=thomaslah&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://thomaslah.wordpress.com/2011/10/25/service-country-profiles-china/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">thomaslah</media:title>
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		<media:content url="http://thomaslah.files.wordpress.com/2011/10/china-service-country-profile.jpg" medium="image">
			<media:title type="html">China Service Country Profile</media:title>
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